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Customer Service

24 Hr Customer Service Phone
(408) 279-7900

Email
customer.service@517b2b.com

Mail Payments to:
San Jose Water
P.O. Box 7045
Pasadena, CA 91109-7045

More information on billing & payments

Report issues to the California Public Utilities Commission

Main Office

San Jose Water
110 West Taylor St.
San Jose, CA 95110-2131
View map

Main Office Phone
(408) 279-7900

Please note our call center is closed from 1:00 PM to 3:00 PM on the second Friday of the month. 


Our office is closed to walk-in customers effective March 2020. 


For portable meter pickup, please go to Bascom location:
Purchasing Department
1251 S. Bascom Ave.
San Jose, CA 95128
View map

Connect with us on social media

Media Inquiries

For all media inquiries, please email liann.walborsky@517b2b.com.

Water Service Contacts

Report Leaks or Water Waste
Request a Field Visit
Request a Free Water Checkup
New Development Contracts

The office will be closed on the following holidays

Thanksgiving Day
Day after Thanksgiving
Company Holiday
Christmas Day
New Year's Day
Martin Luther King Jr. Day
Presidents' Day
Cesar Chavez Day
Memorial Day
Independence Day
Labor Day
Indigenous People’s Day
Veterans' Day
Thanksgiving Day
Day after Thanksgiving
Company Holiday
Christmas Day